How do I refill the dispenser?
Insert the key, push in and with a half turn of the key, the dispenser cover will come off. Take a new box of the disposal bags, tear out the cardboard opening and then place it into the appropriate spot. Replace the cover by attaching at the top first, utilizing the half hinge system, then relock the dispenser and remove the key.
We do recommend starting the first pull of the disposal bags. The highest chance for someone to accidentally remove more than one bag at a time is when it is at the tightest pack. Starting the pull seems to help with this issue.
How are the refills packaged?
The tampon size refills and pad size refills are sold separately, by the case. Each case contains 6 refill boxes. Each refill box contains 50 disposal bags so each case contains a total of 300 disposal bags.
Why are the refills sold separately?
You will not use disposal bags at the same rate. Statistics show that 70% of menstruators use tampons and 30% use pads and that is consistent with the average rate of usage that we see with the MaskIT disposal bags. We don’t want our customers to be forced to purchase a set if there is a need to replace just one size.
How often will I need to refill the dispenser?
There are several factors that will determine the answer to this question. The demographics and the amount of traffic in your facility are definitely something to consider. Keep in mind that not every person that goes into every stall will need to use a disposal bag every time and not everyone uses the same stall. You will most likely not have to refill the dispenser as often as one might think.
Which size bag is used more frequently?
The tampon size disposal bag has a higher usage rate, however it is necessary to offer both sizes as all menstruators use different types of menstrual products, and using the Pad size MaskIT for a tampon is a lot of wasted biofilm.
Where should I install the dispenser?
The dispenser should be mounted within the stall where it can be read and reached from the seated position. We recommend somewhere near the toilet paper or near the existing menstrual receptacle.
Do I need to put a MaskIT dispenser in every single stall?
Yes, the dispensers should be placed in every single stall. This is not something that people are thinking about prior to entering a stall, so it is not effective to put a dispenser in just one area of the restroom. For best results when it comes to safety, cleanliness and preventing potential plumbing issues, MaskIT dispensers should be located in every single stall.
Do I need to put one in the family restroom?
Yes, definitely. It is also important to consider that more and more facilities are offering gender neutral restrooms, which makes MaskIT a necessity in every stall that a potential menstruator may be using.
Is there a shelf-life for MaskIT Disposal Bags?
Yes. Because MaskIT disposal bags are made with Plant-Based Biofilm and contain absolutely no plastic or polyethylene, MaskIT disposal bags have approximately a two year shelf life. After two years, the biofilm may become brittle. Users may experience seam ripping and or general tearing of the bag during use. We recommend using the bags within one year from the date of purchase.
Will one key work on every dispenser?
Yes! One key works for every dispenser. Each single-stall kit comes with two keys. NOTE: Please keep track of your keys as there aren't extra keys readily available. Every extra key we provide takes away a key from an unsold dispenser.
